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Application Management Service

The management and monitoring of all Contact Center Express media stores, License Directors, XML Servers and Media Directors is accomplished by the Application Management Service. This service enables you to:

• View the status of servers

• Configure servers in real time

• Manage servers

• Gather statistics

In addition, the Application Management Service allows you to add and manage the following data in the ASMediastore Database:

• Programs

• Schedules

• AutoText

• Priority contacts

• Denied contacts

• Allowed contacts.

The Application Management Service consists of two components:

• Application Management Director. An application that runs in a Microsoft server environment and gathers status and health information about Contact Center Express servers.

• Contact Center Express Control Panel. A component built using .Net Framework that connects to Application Management Director to display the state of currently available servers. Using the console, a user can view and change configuration and operation information about currently monitored servers.

  Important Note: This document discusses the configuration of the Application Management Director. For information on configuring and operating Contact Center Express Control Panel, refer to the Contact Center Express Control Panel User Guide.

When Application Management Director starts up, it opens a connection to all running Contact Center Express media stores, License Directors, XML Servers and Media Directors it finds on the network. It asks those applications to forward information relating to their configuration and operation. Contact Center Express Control Panel then displays that information in graphical tree structure.

Connections to Application Management Director are established either by the multicast functionality or via the pre-configured data from the configuration set or both. When a connection is established to Application Management Director, Contact Center Express Control Panel indicates that it is a management interface and asks the Application Management Director to send a complete list of available information. The console receives a collection of XML documents that allow it to accurately display that information within a hierarchical node structure.