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Desktop
Contact Center Express Desktop
Contact Center Express Control Panel
Contact Center Express Reporting
Supervisor
Server
ASContact Database
Application Management Service
Call Routing Server
Configuration Server
Email Media Store
Interaction Data Service
License Director
Media Director
Media Proxy
Preview Contact Media Store
Voice Media Store
Virtual Agent
XML Server
Simple Messaging Media Store
AOL-ICQ Instant Messenger Gateway
MSN Messenger Gateway
Short Message Service Gateway
Web Chat Gateway
Rules Plug-in
Script Plug-in
SOAP Plug-in
SQL Plug-in
Developer
Developer
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Call Routing Server
The Call Routing Server enables intelligent call routing
for inbound calls. The routing is based on received call data matched with
customer information, contact center statistics or agent availability. The
Call Routing Server monitors VDNs, registers for routing services, receives
call events, issues routing instructions, and loads (manages) generic
plug-ins, such as the SQL Plug-in, which gives the server access to SQL
Server databases.
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