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Configuration Server acts as a
central repository for configuration information for Avaya Contact
Center Express desktop applications. It allows a contact center or
network administrator to change an application's configuration
information without needing to go to individual desktops. A simple drag-and-drop tool allows a call center
administrator to easily change an application's configuration. All the information processed by the server is stored in a backend database.
Configuration Client is the client interface for this server. This control
allows multiple configurations to be stored for a single application, giving
the administrator the option of personalizing setups for individual agents.
A personalized configuration would follow an agent regardless of the desktop
they logged into.
When
Configuration Client connects to the Configuration Server, it
passes it an application name and configuration filter (the filter is made
up of properties like machine name and logged-in user name). The server
executes an appropriate stored procedure against the database, which returns
configuration data that matches the configuration filter for that
application.
Configuration Client is part of the Developer
toolkit, allowing developers to use Configuration Server for the storage of
configuration information.
Agent
Configuration Client functionality is available from Agent's Visual Basic for Applications interface, allowing VBA scripts to store
customer-specific configuration data locally or to the Configuration
Server. |
