|
IVR Server acts as a programming conduit between an IVR and a client
application. Running on a Windows NT 4.0 or higher server, it monitors the
VDNs used to distribute calls to IVR ports and monitors the individual IVR
ports.
The IVR Server uses Avaya Computer Telephony software on the Telephony Server
to give IVR scripts immediate access to call-related data and to invoke
CTI-based call transfers.
The IVR Data Interface Process (DIP) acts as a bridge between IVR
Server and the Avaya IVR (formerly Conversant IVR). It retrieves data from
the server, runs scripts, implements requests and returns events and
messages to the server.
The server
is stopped and started using IVR Server Manager. This application
also allows you to specify the source of the server's configuration data
and view the status of all monitored IVR ports.
The IVR Client control, which comes as part of the
Developer toolkit,
provides the interface developers need to create applications that
interact with IVR scripts.
Java Interface for IVR Server
The Java Interface for IVR Server is a java application which serves as an interface
between the IVR Server and Java client applications.
All the messages flowing between Java Interface for IVR Server and its clients are
XML format.
|
