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Desktop
Contact Center Express Desktop
Contact Center Express Control Panel
Contact Center Express Reporting
Supervisor
Server
ASContact Database
Application Management Service
Call Routing Server
Configuration Server
Email Media Store
Interaction Data Service
License Director
Media Director
Media Proxy
Preview Contact Media Store
Voice Media Store
Virtual Agent
XML Server
Simple Messaging Media Store
AOL-ICQ Instant Messenger Gateway
MSN Messenger Gateway
Short Message Service Gateway
Web Chat Gateway
Rules Plug-in
Script Plug-in
SOAP Plug-in
SQL Plug-in
Developer
Developer
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License Director
License Director is a central repository for all Contact
Center Express run-time licenses.
License Director manages licensing by accepting license
requests from Contact Center Express applications. It only issues the number
of licenses that have been purchased or made available for trial. If the
number of licenses requested exceeds the number purchased, the request is
denied.
The number of purchased run-time licenses is encrypted
in a license key. There are five types of license keys:
CCE Voice 4.0.
Required by:
Contact Center Express Desktop (when used
for its voice functionality only)
Supervisor (for the number of supervisors
using Supervisor)
XML Server (for the number of client
applications that connect to XML Server)
Applications built using Developer (for the
number of users)
Note: You
will only ever be issued with one CCE Voice license key, which will
cover all the voice applications you wish to run within your call center
environment. If you ever wish to add an extra voice application, your
existing license key will be upgraded to accommodate the additional
run-time licenses. CCE Multimedia 4.0.
Required by Contact Center Express Desktop. To use Contact Center
Express Desktop's full range of functionality (voice, multimedia and
reporting), you need to buy one CCE Multimedia license key with enough
run-time licenses to cover the number of agents using Contact Center
Express Desktop and one CCE Voice license key with the same number of
run-time licenses.
CCE IVR 4.0.
Required by Virtual Agent for the number of IVR ports it is configured
to monitor.
CCE MS-CRM 4.0.
Required by Microsoft Dynamics CRM Plug-in. To use Microsoft Dynamics
CRM Plug-in, you need to buy one CCE MS-CRM license key (this will cover
unlimited users) and one CCE Voice license key with enough run-time
licenses to cover the number of agents using Microsoft Dynamics CRM
Plug-in.
License information is added, deleted and modified using
the Contact Center Express Control Panel. For more information, refer to the
Application Management Service User Guide.
Trial licenses
You can request a free, ten-user, 30-day trial license
of each license type via the
Trail License Request website. You will receive the trial license
keys via email. When the trial period expires, you will need to purchase
licenses to use the Contact Center Express suite.
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