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Phonebook Plug-in is a simple plug-in mechanism that allows you to
integrate Contact Center Express desktop applications such as Agent with the
Contact Database. Without changing the desktop application's code, you can
search for a contact or group of contacts based on first name, last name,
full name or phone number. Once you have found the contact you can select
and dial the number. In addition, you can take any active call and transfer
or conference it to any contact in the list.
You can dial the number directly from the Phonebook Plug-in interface:
Or, you can insert the number into the application's dial box and dial
from there:
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