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SOAP Plug-in
The SOAP Plug-in is a simple plug-in that allows you to
integrate Avaya Contact Center Express server applications with any web
service or SOAP service on an intranet or the internet, without the need for
new development on the server.
This plug-in can be plugged in to any Contact Center
Express server application that supports the Plug-in Manager, such as IVR
Server and the Call Routing Server.
SOAP Plug-in uses the Microsoft Simple Object Access
Protocol (SOAP) to connect to the web service and allow web-based
information to be available to the controlling application.
What is SOAP?
SOAP is a message-based protocol based on XML for
accessing services on the Web. Initiated by Microsoft, IBM and others, it
employs XML syntax to send text commands across the Internet using HTTP.
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