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The Script Plug-in is a simple plug-in mechanism that takes advantage of scripting engines developed by Microsoft and others, to allow simple scripts written in VB Script or Java Script to be executed and provide services to the Contact Center Express suite.

This plug-in can be plugged in to any Contact Center Express server application that supports the Plug-in Manager, such as IVR Server and the Call Routing Server. All scripting engines that conform to the Microsoft standard implement the IActiveScript interface. This common interface allows all scripting engines to be consumed by parent applications in an identical manner regardless of the scripting language they implement.

The two most commonly available scripting engines are VB Script and Jscript from Microsoft. These are components installed with Internet Explorer.

 


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