Reporting now includes over 30 reports for enhanced call center optimization

4.0 – one small step for CCE, one giant leap for contact centers

 

The release of Avaya Contact Center Express 4.0 brings an even greater feature set to this already stellar contact management solution. Since its first release, CCE has offered a cost-effective and easy-to-deploy solution. Keeping this core proposition, the application has rapidly evolved to a feature-rich solution that is fully comparable with the best available to the industry. Today CCE has over 3000 successful deployments in over 84 countries worldwide ranging in size from 1-3200 agents.

Avaya Contact Center Express (CCE) is a Microsoft Windows-based state-of-the-art call centre software suite that enables companies to turn one-dimension call centers into multi-media contact centers. It provides a solution for many of the enhanced requirements of today’s contact centers – at a fraction of both the cost and implementation time traditionally considered the norm.

Avaya Contact Center Express has what it takes to unleash your contact center’s true potential. Your business will be able to enjoy real, measurable benefits with regard to efficiency and customer satisfaction, and become a real competitive force in the global marketplace.

 

             Avaya Inc. has now acquired Agile Software NZ Limited

             Visit the Avaya Contact Center Express product page

Why are more and more businesses choosing CCE?

 

Allows you to maximize your existing investment